Privacy Policy
Last updated: June 15, 2026
1. What we collect
Tidyup collects the information you provide when you create an account, book a clean, or apply to be a cleaner — such as your name, email address, phone number, home address, and payment details. We also collect usage data to help us improve the service.
2. How we use your information
We use your data to match you with cleaners, process bookings, send updates about your appointments, and keep our platform safe. We never sell your personal information to third parties.
3. Sharing with cleaners
When a cleaner accepts your booking, they receive the address and contact details needed to complete the job. Cleaners are contractually bound to keep this information confidential.
4. Security
We use industry-standard encryption and access controls to protect your data. All payment processing is handled by PCI-compliant providers — Tidyup never stores your full card numbers.
5. Your rights
You can access, update, or delete your account at any time from your dashboard. If you have questions about your data, contact us at privacy@neatly.app.